We currently accept all major credit and debit cards: Visa, MasterCard, American Express and Discover.

Once an order has been placed, it can not be modified or cancelled. Please verify your order and make sure all your information is correct before completing the purchase. We can’t offer refunds for the delay or loss of packages if the delivery address was entered incorrectly.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can contact us at info@carachula.com. Make sure to contact us within 7 days from the delivery date or we will not be able to complete your request.

We will replace any missing or damaged products as soon aspossible. If the item is no longer in stock, we will issue a refund. 

Processing times may be delayed. Generally processing times are within 3-5 business days although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions. We will notify you as soon as your order ships from Pomona California.

All orders are shipped using Standard Shipping. Please allow 3 to 7 business days for your package to arrive. Make sure to enter your correct address when placing your order, as we can’t take responsibility for lost packages if the incorrect address was provided.

The fee for Standard Shipping is $7.95 We offer free shipping on sales above $50.

At this time, we only offer shipping to The United States.

Once your order has been shipped, you will receive an email from Carachula with a tracking number and an expected delivery date.

You can subscribe to our newsletter by entering your email address here.

For any questions or concerns, please contact us at info@carachula.com.